Experiencing Problems

Active Incidents

MMS Delivery Delays to US Verizon from a Subset of Shortcodes
InProgress ‐ The issue causing MMS delivery delays over a subset Shortcodes to Verizon has been identified. We are actively working with our carrier partner to resolve the issue. To reduce delivery delay during this time we have updated MMS to SMS for pictures to Verizon. This means the picture will be delivered quickly as an SMS with a URL directing to the picture. We expect to provide another update in 2 hours or as soon as more information becomes available.
26 Oct 22:22
InProgress ‐ We are continuing to investigate this issue.
26 Oct 22:05
InProgress ‐ We are continuing to investigate this issue.
26 Oct 22:04
InProgress ‐ We are experiencing MMS delivery delays over a subset Shortcodes to Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
26 Oct 22:01
SMS Delivery Delays to Tanzania on the Tigo Network
InProgress ‐ We continue to experience delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
26 Oct 17:31
InProgress ‐ We are still experiencing delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
26 Oct 04:41
InProgress ‐ We are still experiencing delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
25 Oct 20:44
InProgress ‐ We are still experiencing delivery delays or failures sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
25 Oct 16:37
InProgress ‐ We are still experiencing delivery delays or failures sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
25 Oct 14:40
InProgress ‐ We are experiencing delivery delays or failures sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
25 Oct 13:44
InProgress ‐ Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
25 Oct 13:28

History

Last incident was 1h ago. Last outage was 16d ago.

Healthy
Incident
Outage

Recent Incidents

Caller ID Verification Returning Voice Error in Twilio Console and API
Resolved ‐ The issue causing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API has been resolved, and the service is functioning normally at this time.
26 Oct 21:43
InProgress ‐ The issue causing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
26 Oct 20:53
InProgress ‐ We are experiencing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
26 Oct 20:00
InProgress ‐ We are experiencing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
26 Oct 19:00
InProgress ‐ Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
26 Oct 18:18
SMS Delivery Reports Missing for Some US Short Code Messages to Sprint
Resolved ‐ We are no longer experiencing delays for delivery reports when sending to US Sprint handsets on Twilio Short Codes. This incident has been resolved.
26 Oct 19:44
InProgress ‐ We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
26 Oct 10:25
InProgress ‐ We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
26 Oct 02:36
InProgress ‐ We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
25 Oct 22:45
InProgress ‐ We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
25 Oct 20:42
InProgress ‐ We are experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
25 Oct 18:24
InProgress ‐ Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
25 Oct 18:19
SMS Delivery Delays to China Mobile (460-00)
Resolved ‐ We are no longer experiencing delivery delays to China Mobile using pre-registered SMS template. This incident has been resolved.
26 Oct 11:56
InProgress ‐ We are no longer observing SMS delivery delays to China Mobile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
26 Oct 11:22
InProgress ‐ We are still experiencing SMS delivery delays when sending pre-registered messages templates to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
26 Oct 09:24
InProgress ‐ We are still experiencing SMS delivery delays when sending pre-registered messages templates to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
26 Oct 07:23
InProgress ‐ We are experiencing SMS delivery delays when sending messages to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
26 Oct 06:29
InProgress ‐ Our monitoring systems have detected a potential issue in SMS delivery to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
26 Oct 06:24
Inbound Call Failures to a Subset of Twilio Taiwan Phone Numbers
Resolved ‐ The issue affecting inbound calls to Twilio Taiwan Phone Numbers has been resolved, and the service is functioning normally at this time.
26 Oct 11:20
InProgress ‐ We have started seeing recovery for inbound calls to Twilio Taiwan Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
26 Oct 09:50
InProgress ‐ We are observing a subset of call failures to Twilio Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
26 Oct 08:43
Automated Alert: No Customer Impact
Resolved ‐ We have fully investigated the Programmable Chat and Flex latency issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
25 Oct 10:18
InProgress ‐ Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
25 Oct 09:53
SMS delivery delays to US Sprint handsets over Twilio shortcodes
Resolved ‐ We are no longer experiencing delivery delays when sending to US Sprint handsets over Twilio shortcodes. This incident has been resolved.
24 Oct 17:10
InProgress ‐ We are observing successful SMS delivery to US Sprint handsets via Twilio shortcodes without delays for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
24 Oct 16:01
InProgress ‐ Clarification - we are experiencing SMS delivery delays (not failures) when sending messages to US Sprint handsets via Twilio SMS shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update at 10am Pacific Time.
24 Oct 15:13
InProgress ‐ We are continuing to work with our carrier partner to resolve the issue with SMS delivery failures to US Sprint handsets via Twilio shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.
24 Oct 15:00
InProgress ‐ We are experiencing delivery failures sending to US Sprint handsets via Twilio SMS shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
24 Oct 13:59
InProgress ‐ Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
24 Oct 13:54
Flex Insights Login Issue
Resolved ‐ Flex Insights issues have been finally addressed during the maintenance period. Tests have been done and confirmed all previous related problems are fixed. This incident has been resolved.
24 Oct 05:41
InProgress ‐ We have scheduled a maintenance to address the Flex Insights issues that will take place on 10/23 at 21:00 PDT. During the maintenance, no new users can be added nor existing ones updated for Flex Insights. Existing users won't be affected and can use the service without any issues.
23 Oct 19:21
InProgress ‐ We are still addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 16 hours or when we have further information.
23 Oct 09:32
InProgress ‐ We are still addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 8 hours.
22 Oct 18:59
InProgress ‐ We are still addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 4 hours.
22 Oct 15:02
InProgress ‐ We are addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 2 hours.
22 Oct 13:00
InProgress ‐ Existing customers can now log in and access their Flex Insights accounts, however customers currently can not provision new Flex Insights accounts. We continue to investigate this issue and we will provide an update in an hour or once we have more information.
22 Oct 12:07
InProgress ‐ We are continuing to investigate this issue.
22 Oct 11:29
InProgress ‐ Our engineering team is investigating an issue where existing Flex Insights users cannot login to their account, customers who are already logged in won’t be impacted. We continue to investigate this issue and we will provide an update in an hour or once we get some more information.
22 Oct 11:22
Subset of Inbound Messages Failing When Message Redaction is Enabled
Resolved ‐ The fix implemented have been stable and did not cause any additional issues. This incident has been resolved.
24 Oct 02:28
InProgress ‐ A fix has been implemented and we are continuing to monitor the results. We will have another update in 30 minutes or as soon as more information is available
24 Oct 02:19
InProgress ‐ A fix has been implemented and we are continuing to monitor the results. We will have another update in 30 minutes or as soon as more information is available.
24 Oct 01:49
InProgress ‐ A fix has been implemented and we are now monitoring the results. We will have another update in 30 minutes or as soon as more information is available.
24 Oct 01:19
InProgress ‐ We continue to work with our engineers to resolve the issue resulting in a subset of inbound multi-segment messages failing when message redaction is enabled. We will have another update in 2 hours or as soon as more information is available.
23 Oct 23:32
InProgress ‐ We have identified an issue resulting in a subset of inbound multi-segment messages failing when message redaction is enabled. We are working with our engineers to resolve the issue and will have another update in 1 hour or as soon as more information is available.
23 Oct 22:33
InProgress ‐ Our monitoring systems have detected a potential Messaging issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
23 Oct 22:11
MMS Delivery Delays on a Subset of Twilio Short Codes to US Verizon
Resolved ‐ We are no longer experiencing MMS delivery delays on a subset of Twilio Short Codes to US Verizon. This incident has been resolved.
23 Oct 23:41
InProgress ‐ We continue to experience MMS delivery delays on a subset of Twilio Short Codes to US Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
23 Oct 22:19
InProgress ‐ We are experiencing MMS delivery delays on a subset of Twilio Short Codes to US Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
23 Oct 21:19
SMS Delivery Delays to Tanzania Vodacom
Resolved ‐ This incident has been resolved.
23 Oct 23:40
InProgress ‐ We are no longer seeing SMS delivery delays when sending messages to Tanzania Vodacom. This incident has been resolved.
23 Oct 23:28
InProgress ‐ We continue to see SMS delivery delays when sending messages to Tanzania Vodacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
23 Oct 22:12
InProgress ‐ We continue to see SMS delivery delays when sending messages to Tanzania Vodacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
23 Oct 20:09
InProgress ‐ We are experiencing SMS delivery delays when sending messages to Tanzania Vodacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
23 Oct 19:07
Intermittent Errors in Twilio Studio for a Subset of Flows
Resolved ‐ We continue to see no errors affecting the execution of Studio flows. This incident has been resolved.
23 Oct 21:41
InProgress ‐ We are no longer seeing errors affecting the execution of Studio flows. We will continue to monitor to ensure a full recovery.
23 Oct 21:11
InProgress ‐ We are seeing intermittent errors in Twilio Studio that are impacting the execution of a subset of Studio flows. We are working with our engineering team to resolve the issues and will have more information in 1 hour or as soon as it's available.
23 Oct 20:42
InProgress ‐ Our monitoring systems have detected a potential Twilio Studio issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
23 Oct 20:32
MMS Delivery Delays on Subset of Twilio Short Codes To US AT&T
Resolved ‐ We are now seeing full recovery . This incident has been resolved.
23 Oct 17:39
InProgress ‐ We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 16 hours or as soon as we have more information.
23 Oct 14:03
InProgress ‐ We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 8 hours or as soon as we have more information.
23 Oct 06:10
InProgress ‐ We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 4 hours or as soon as we have more information.
23 Oct 01:09
InProgress ‐ We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 2 hours or as soon as we have more information.
22 Oct 23:13
InProgress ‐ We are experiencing MMS delivery delays on a subset of Twilio short codes to US AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 or as soon as more information becomes available.
22 Oct 22:26
SMS Delivery Delays to networks in China
Resolved ‐ We are now seeing full recovery, this incident has been resolved.
23 Oct 15:59
InProgress ‐ We are observing recovery in SMS delivery delays when sending messages to carrier networks in China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
23 Oct 15:41
InProgress ‐ We are continuing to investigate SMS delivery delays when sending messages to carrier networks in China. We will provide an update in 4 hours or as soon as more information becomes available
23 Oct 14:30
InProgress ‐ We are continuing to investigate this issue, we will provide an update in 2 hours or as soon as more information becomes available
23 Oct 12:33
InProgress ‐ We are experiencing SMS delivery delays when sending messages to carrier networks in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
23 Oct 11:30
One Way Audio issue affecting Inbound calls to some Twilio UK Numbers
Resolved ‐ We are now seeing full recovery, this incident has been resolved.
23 Oct 15:58
InProgress ‐ We are continuing to investigate this issue. We will have an update in 4 hours, or when we have further information.
23 Oct 14:00
InProgress ‐ We are continuing to investigate this issue. We will have an update in 2 hours, or when we have further information.
23 Oct 12:05
InProgress ‐ We are continuing to see intermittent one way audio for calls to a subset of Twilio numbers in the UK. Outbound calls are no longer affected. We expect to have an update in 1 hour, or when we have further information.
23 Oct 11:09
InProgress ‐ We are investigating a one way audio issue with both inbound and outbound calls to UK numbers for a subset of customers. We expect to have an update for you in 1 hour, or when we have more information
23 Oct 10:55
SMS Delivery Delays to Telnor Pakistan
Resolved ‐ The issue affecting SMS delivery delays when sending messages to the Telnor network in Pakistan has been resolved, and the service is functioning normally at this time. We are now seeing full recovery, this incident has been resolved.
23 Oct 13:22
InProgress ‐ We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.
23 Oct 12:22
InProgress ‐ We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.
23 Oct 10:22
InProgress ‐ We are experiencing SMS delivery delays when sending messages to the Telnor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
23 Oct 08:31
Console Available Phone Numbers timeouts
Resolved ‐ Our engineers have addressed the issues and we are no longer experiencing timeout issues in our Available Phone Number Console output. This incident has been resolved.
22 Oct 22:43
InProgress ‐ We are continuing to work to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
22 Oct 19:34
InProgress ‐ We are continuing to work to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
22 Oct 17:34
InProgress ‐ Twilio's console is experiencing some timeout issues in our Available Phone Number Console output. Our engineers are working on this issue. We will provide another update in 1 hour or as soon as more information becomes available.
22 Oct 16:32
InProgress ‐ Our monitoring systems have detected a potential issue with console . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
22 Oct 16:20
Console operations latency
Resolved ‐ Twilio's console experienced some latency issues between 5:12AM PST and 5:15AM PST. During this time customers may have had issues impacting Login and other console operations. This issue is now resolved
22 Oct 15:59
SMS Outbound Delivery Delay Toward Dominican Republic- Claro network
Resolved ‐ We are no longer experiencing SMS delivery delays to Dominican Republic - Claro Network . This incident has been resolved.
22 Oct 15:50
InProgress ‐ We are observing timely SMS delivery to Dominican Republic-Claro Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
22 Oct 15:19
InProgress ‐ We are still experiencing SMS delivery delays when sending messages to Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
22 Oct 13:28
InProgress ‐ We are experiencing SMS delivery delays when sending messages to Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
22 Oct 12:27
Delays in Processing of Voice Recordings
Resolved ‐ We have fully investigated the Voice Recording issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers who have been reached out individually to address any concerns. All systems are operational.
22 Oct 11:39
InProgress ‐ The processing of Voice recordings is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
22 Oct 11:02
InProgress ‐ We are investigating an issue wherein we are seeing delays in the processing of recordings of Voice conversations for a small subset of customers. Our engineers are working to resolve this issue. We have a further update in one hour, or when we have more information.
22 Oct 10:20

Service Information